Caixa account has been blocked: how to release access? - Kasamim News
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Caixa Account Has been blocked: how to release access?

Caixa Tem's security system ended up preventing some users from accessing their accounts. See reasons for blockages.

The second installment of the 2021 emergency aid has already started to be paid, but some beneficiaries are encountering problems when accessing the amounts and end up with the Caixa account has been blocked. The president of Caixa Econômica Federal, Pedro Guimarães, even confirmed that the agencies had queues of people trying to solve difficulties with the platform. See what to do to grant access:

Why is my Caixa Tem account blocked?

The application lock action is a security mechanism to prevent scams and fraud. In 2020, multiple app accounts could be opened on the same mobile phone, based on the chip number. However, this opened the way for a series of blows against workers who received the benefit. Therefore, the Institution opted to reduce the options to one account per chip and a maximum of two accounts per device.

Therefore, it is possible that you have blocked your Caixa Tem account when trying to access it on another device or a new mobile number. “Perhaps this is the biggest point in relation to blocking: we do not allow a large number of cell phone numbers per CPF because, last year, we identified this as the main weakness in terms of potential fraud”, commented Guimarães. 

How can I access my Caixa Tem account that has been blocked?

Last year alone, Caixa blocked around 3 million digital accounts considered fraudulent. Now, in 2021, some users ended up being harmed because of the security system, such as those who changed their number or cell phone. Therefore, the bank released two ways to regain access.

Information such as phone number and email cannot be changed via the app. That's why, the first way to unblock your Caixa Tem account is to go to a branch carrying CPF and original identity document with photo. The procedure will be carried out by an attendant, confirming that the requester is indeed the account holder.

The units are open from 8:00 am to 1:00 pm and customers can ask questions by calling 111. The second way to get free access to the application is in a lottery house. Caixa authorized lottery retailers to assist in unlocking the platform, checking the customer's documentation. Just present identity, CPF and the cell phone on which the app is installed.

Caixa answers questions about access impediments

On the Caixa website, there is a list of frequently asked questions about Caixa Tem to help customers. See below those related to account blocking:

  • I enter the CPF to access the CAIXA Tem app and when I click on “Enter” the message appears to look for a CAIXA branch. What should I do?
    According to Caixa, this happens when the system finds some inconsistency in the register. In that case, go to an agency to make the regularization;
  • When I try to access the application, a message appears that there are many CPFs registered on my cell phone. What does that mean?
    If someone else accessed the benefit through your cell phone, you run the risk of having your Caixa Tem account blocked. Caixa informs that it is enough to go to an agency and request that the other CPFs, which are not yours, be excluded from the app;
  • ​When I try to access, a message appears that the CPF is registered on many cell phones. What should I do?
    This means that your account was accessed on another device. Therefore, you need to request, in an agency, that the other cell phones are excluded and leave only yours valid;
  • I'm trying to unlock access and the code is never sent to my phone. What should I do?
    It is possible that the mobile number you entered in the register was entered incorrectly. So, you need to ask for the change in an agency;
  • The application displays a message that “It was not possible to load the list of questions”. What it means?
    This warning appears when there is a problem with the registration. Therefore, to authorize access to your Caixa Tem account, you need to ask an attendant in person at the branch.

See how to recover your Caixa Tem password

Sometimes, access to the Caixa Tem account is prevented because the user does not remember which password he registered. In that case, it is not necessary to leave the house and you can do the entire procedure through the application. See the steps:

  1. Open the app and click “Login”;
  2. Enter your CPF and click “Next”;
  3. Select “Recover Password” and enter your CPF again;
  4. You will receive an email with instructions. Click on “Link to reset credentials” and register a new numerical password of at least six digits;
  5. Confirm the new password, click continue and then log in to your account.

Ready! Now you can check your emergency aid and other benefits, in addition to all the movements made.

Isadora Tristan


Born in the city of Goiânia and graduated in Journalism from the Federal University of Goiás, today she is an editor on the site “Concursos no Brasil”. Previously, she was part of the creation of a magazine aimed at a female audience, Revista Trendy, where she worked as a reporter and digital media manager for two years. He has also written for the websites “Conhecimento Científico” and “KoreaIN”. In 2018, he published his book-report entitled “Cesium 137: the tones of an accident”, about the radiological accident that happened in the capital of Goiás in the late 1980s.



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